Client Care
Client Care is ProPlaintiff.ai's companion mobile app that helps keep your clients engaged throughout their case. Instead of repeatedly requesting records, bills, or updates, clients can securely submit information directly from their phone, and everything is automatically synced back to their case.
The first Client Care seat is included at no cost. Additional clients can be added for a one-time fee of $50 per client.
Accessing Client Care
Select a case from the Viewing Case dropdown.
From the left navigation menu, click Client Care under Case Navigation.
The Client Care dashboard provides an overview of the mobile app along with the ability to invite clients and view its core features.
Inviting Your First Client
Open the appropriate case.
Navigate to Client Care.
Click Add First Client.
Enter your client's information.
Send the invitation.
Your client will receive an email invitation with instructions for accessing the Client Care mobile app on their phone.
How Client Care Works
Once invited, your client can begin contributing information directly from their mobile device.
1. Invite
Invite your client directly from their case.
2. Onboard
The client completes a guided onboarding experience, providing information such as:
Pain information
Medical providers
Upcoming appointments
Basic treatment information
3. Track
Throughout their case, clients can continue updating information by:
Logging daily pain scores
Recording symptoms and body locations
Uploading medical bills and records
Uploading accident or injury photos
Tracking treatment progress
4. Sync
Everything submitted through Client Care automatically syncs back into the appropriate case, giving your legal team immediate access to the latest client information.
Client Care Features
Pain Tracking
Clients can record:
Daily pain levels
Body location of pain
Notes about symptoms or limitations
This creates a consistent record of how injuries affect the client over time.
Medical Hub
Clients can keep track of:
Medical providers
Upcoming appointments
Treatment progress
This helps your firm maintain an organized treatment timeline.
Document Uploads
Clients can securely upload:
Medical records
Medical bills
Injury photographs
Other supporting documents
Uploaded files are automatically associated with the client's case.
Tiff AI Assistant
Clients have access to Tiff, ProPlaintiff.ai's AI assistant, directly within the mobile app.
Tiff can help clients:
Answer general case-related questions
Complete requested tasks
Stay informed throughout their treatment
Provide updates to the legal team
This allows clients to stay engaged while reducing routine communication with your staff.
Benefits of Client Care
Using Client Care helps your firm:
Collect more complete case information
Reduce time spent requesting documents
Encourage consistent client participation
Maintain ongoing pain and treatment records
Receive documents as they become available
Keep case information organized and up to date
Pricing
First Client Care seat: Free
Additional clients: $50 one-time fee per client
Additional Client Care fees are recorded as a case expense.
Best Practices
For the best client experience:
Invite clients as early as possible after intake.
Encourage clients to log pain regularly rather than waiting until treatment is complete.
Ask clients to upload bills and records as they receive them.
Review uploaded information periodically to keep the case current.
đĄ Pro Tip
Introduce Client Care during your client's initial intake or welcome call. Clients who begin using the app early are more likely to consistently upload records, track treatment, and document their recovery throughout the life of the case.